Welcome
Welcome to Iwatchcandy Specializing in High Quality Custom Apple Watch Band and Bezel Covers. We encourage you to please review shop policies and shipping information as we update them as information changes. We have a no return policy, any return/exchange that is authorized is valid for store credit only, we do not provide refunds.
RETURN/EXCHANGE/DEFECTS/DAMAGE
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
PLEASE NOTE WE HAVE A LIMITED WARRANTY/RETURN/EXCHANGE POLICY-- Please unpack and inspect your order immediately upon receipt. Any and all claims must be reported to Iwatch Candy within five (5) business days without exception.
We are not responsible for damage after that time period. For exchanges the item must be in the original packaging, in brand new conditions. No return policy-any exceptions for approved returns are eligible for store credit only.
Damage or defects must be reported within 72 hours of delivery, any authorized return or exchange must be shipped back to us within 7 days of authorization. Any shipper returned items (incorrect address or return to sender) will be charged a 20% restocking fee. We have a no cancellation policy. We welcome questions before purchasing. Thank you Iwatch Candy
Payments
We accept paypal and credit cards along with Etsy Gift Cards.
Digital downloads
Your files will be available to download once payment is confirmed.
Shipping
Most orders are shipped within 1-2 business days. Free shipping is USPS first class mail. USPS currently indicates 3-6 days for delivery. Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the originally estimated date. You can follow the progress of your package via the tracking information sent to you upon shipping or via your Etsy account. International shipping may take 30-45 days in some cases. Please feel free to message me if you have any questions.
In the US we ship our packages via USPS First Class, USPS Priority, and USPS Express with tracking information included. First class mail is our standard for free shipping, however you can upgrade your shipping upon check out for a fee.
PLEASE CHECK YOUR ADDRESS ON THE ORDER: Shipping Labels are automatically created using that address. We do not change addresses after purchase due to potential fraud. Returned orders by the shipper are subject to a 20% restocking fee and or a reshipping charge.
Please note: Iwatch Candy is not responsible for lost or stolen packages.
For International Shipping:
Iwatch Candy is not responsible for delays due to customs.
TAXES, DUTIES and/or CUSTOMS FEES
We are not responsible for VAT or other import taxes and fees you may incur via your local customs office. If your package is returned to us because you do not pay the custom fees in the time expected by your local customs office, we are not responsible for any return fees or refunds.
Any additional tax associated with international shipments are the responsibility of the buyer. These fees vary depending on the country where an item is being shipped (not where the item is shipped from) and the value of the item you purchase. Please inquire with your local postal service to determine whether or not there will be customs fees or duties associated with your purchase. We are required by law to mark customs forms as “merchandise” and to declare the full value of your purchase.
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
We have a no return policy, any return/exchange that is authorized is valid for store credit only, we do not provide refunds. Damage or defects must be reported within 72 hours of delivery, we are not responsible for damage after delivery & inspection, any authorized return or exchange must be shipped back to us within 7 days of authorization. Buyer pays for all shipping costs for returns & exchanges.
Any shipper returned items (incorrect address or return to sender) will be charged a 20% restocking fee.
Due to high volume cancellations are not accepted.
If you ordered the wrong size please contact us, we can authorize an exchange. Thank you for understanding and we do appreciate your business. Buyer to pay all shipping charges.
If it was an oversight on our part we will take care of it. We feel our prices are very fair and we provide detailed descriptions combined with photos. Please ask questions you might have before purchasing. You can find the series and size of your watch written on the back, please check before ordering.
Thank you for reviewing our policies, we welcome questions and appreciate your business. Iwatch Candy
Privacy
International Orders
When ordering from Iwatch Candy, you're responsible for assuring the product can be lawfully imported to your country.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country
Frequently Asked Questions
Care instructions
Please consider your apple watch accessories as pieces of jewelry. They should not be worn in water or while sweating. Lotions, perfumes, cleaning chemicals can affect their luster. Use a soft jewelers cloth to clean them.
Bumping the bezels or bands on hard objects can cause stones to fall out. Catching a band or bracelet can also cause it to break. Wearing bracelets next to watchband or bezel can cause damage or plating to wear off.